← BYB Mini Decision Aid

Refund policy

Last updated 2026-08-19. Refunds are processed through Waffo Pancake as Merchant of Record. Statutory consumer rights are not affected.

Pilot scope

The validation offer is a one-time USD 19 purchase with no subscription. It covers one product, one decision, one founder-reviewed Mini Decision Aid delivered within 48 hours after payment and complete usable inputs, plus one clarification round.

Before work begins

If BYB cannot accept the request, or the customer cancels before research begins, issue a full refund.

Failure to deliver

If the agreed Aid is not delivered within 48 hours after payment and complete usable inputs—and no revised deadline was accepted—offer a full refund.

After delivery

A completed custom Aid is generally not refundable merely because the recommendation is unfavorable or uncertain. Material failure to provide the described sections should first be corrected; if it cannot be corrected, issue a refund.

How to request

Contact tiyibaofu@outlook.com with the order ID and reason. BYB should acknowledge the request within two business days. Refunds are issued through Waffo Pancake's Merchant-of-Record process.